H8 Clean Masters logo H8 Clean Masters h8cleanmasters.com
Trusted residential, office and commercial cleaning services in Kigali, Rwanda. Call WhatsApp Book online
Refund Policy

How H8 Clean Masters handles refund and service recovery requests.

This policy explains when a client may qualify for a re-clean, credit, partial refund, or full refund after a cleaning service, quote, booking, or payment issue.

When a refund may apply

Situations we will review seriously

  • A service was paid for but not delivered
  • A clear part of the agreed cleaning scope was missed
  • A duplicate payment was made
  • An approved cancellation meets refund terms
  • A company-caused service failure makes correction unreasonable
What usually happens first

Service recovery before cash refund

Where the issue can be corrected reasonably, H8 Clean Masters may offer a return visit, service recovery, or account credit before approving a cash refund. This helps resolve small or isolated quality issues quickly and fairly.

What does not qualify automatically

Cases that normally do not lead straight to refund

  • Change of mind after the service was completed properly
  • Minor issues that can reasonably be corrected through a re-clean
  • Requests for work that was outside the agreed scope
  • Delays caused by client access, missing utilities, or last-minute changes
  • Refund promises made in the field without admin approval
How to report a problem

What clients should do next

  • Report the concern as soon as possible, ideally within 24 hours
  • Share photos or a clear written explanation where possible
  • Allow our team to review the booking, payment, and service notes
  • Wait for a formal outcome from management
Possible outcomes

How cases may be resolved

  • Re-clean or return visit
  • Service credit for a future job
  • Partial refund for a clearly failed part of the scope
  • Full refund where management confirms it is justified
Approval

Who can approve a refund

Refund decisions are reviewed by management. Cleaners and field teams cannot approve refund amounts on site. Every approved refund should be recorded against the related booking or payment record.

Book Quote WhatsApp